1. Information We Collect
When you contact Sowtizyn Support, we may collect the following information:
Personal Information
- Name
- Email address
- Contact information provided during support communication
Order and Product Information
- Order number
- Purchase platform (such as Amazon or other marketplaces)
- Product model
- Product version or configuration information
Vehicle Information
- Vehicle brand
- Vehicle model
- Vehicle year
- Factory audio system information, if provided
Support Information
- Description of the issue
- Installation details
- Troubleshooting information
- Photos, videos, or other files you upload related to your product issue
We only collect information that is necessary to provide customer support and resolve product-related issues.
2. How We Use Your Information
We use the information collected to:
- Provide customer support services
- Help troubleshoot installation or product issues
- Provide installation guidance and technical assistance
- Verify product and vehicle compatibility
- Communicate with you regarding your support request
- Improve our products and customer support experience
We do not use your information for purposes unrelated to customer support without your permission.
3. Information Sharing
Sowtizyn does not sell, rent, or trade your personal information.
We may share information only when necessary to provide support services, such as:
- With authorized Sowtizyn support personnel
- With service providers who help us operate our support systems
These parties are only permitted to use your information for providing requested services.
4. Photos and Videos Submitted for Support
If you submit photos or videos during a support request, they may include:
- Vehicle interior images
- Product installation images
- Wiring connections
- Product information
These files are used only for troubleshooting and providing technical assistance.
Please avoid including unnecessary personal information in uploaded files.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain support-related information only for as long as necessary to:
- Provide customer assistance
- Maintain support records
- Improve our customer service
When information is no longer needed, we may delete or securely dispose of it.
7. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Requesting access to your information
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Asking questions about how your information is used
To make a privacy request, please contact us using the information below.
8. California Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws, including the right to request information about personal data collected, used, or disclosed by a business.
Sowtizyn does not sell personal information.
For privacy-related requests, please contact us using the email address below.
9. Cookies and Website Technologies
Our website may use basic technologies such as cookies or similar tools to improve website functionality and user experience.
These technologies may help us:
- Remember website preferences
- Improve website performance
- Understand how visitors use our website
We do not use collected information to sell personal data to third parties.
10. Children's Privacy
Sowtizyn Support is intended for customers who purchase and use automotive products.
We do not knowingly collect personal information from children under the applicable age requirements.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Email:
Support@sowtizyn.com
Sowtizyn Support Team